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Rules and Regulations
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Important Package Regulations:
New Mexico Holiday Food Package Program
ORDERING INFORMATION: The items offered in this program have been approved for inmates incarcerated within the Department of Corrections. The Holiday Program is available to the participating private facilities. Union Supply Direct accepts web, mail, and phone orders from friends and family on the inmates approved visitors list.
SPENDING LIMIT: $84.00 of product, per ordering period.
PACKAGE LIMITS: An inmate can receive up to two (2) packages per ordering period with the combined dollar total not exceeding the $84.00 dollar limit. Only orders from family and friends on the Inmates Approved visitors list will be accepted.
ELIGIBLE INMATES: All inmates at the participating private facilities are eligible to receive a Holiday Package.
FRIENDS & FAMILY ORDERING INSTRUCTIONS: Only approved visitors on the inmate’s visiting list will be allowed to purchase a Holiday Package.
INMATE ORDERING INSTRUCTIONS: Facility orders are only permitted for inmates with no one on their approved visitors list. Inmates may order one (1) Holiday package per ordering period.
SUBSTITUTES: If an item is out of stock or unavailable, we will substitute with an item of greater or equal value.
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
RETURNS: Inmates will be given an opportunity to inventory the contents of the package in the presence of a staff member. The staff member will verify the discrepancy and report all discrepancies to Union Supply Commissary Manager. Discrepancies must be reported at the time of package receipt. Only refunds will be applied for any items found to be defective, damaged or missing. If the original payment was made by credit or debit card, approved refunds will be refunded back to the card used in the original purchase, including prepaid credit and debit cards.
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier’s Check, Personal Check (Full name, address & phone number must be imprinted), money order (All payment methods must be domestic issued in the U.S.) or cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make a purchase with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
RESTOCKING FEE: If your package is refused by the inmate’s facility because the inmate is no longer eligible to receive a package or the offender no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from your refund.
SALES TAX: Union Supply is required by the state of New Mexico to collect sales tax on all orders and shipping fees. Please reference the tax chart provided below noting the facility’s tax rate. Sales Tax rates are subject to change at any time.
|
Facility
|
Tax Rate
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| Geo Lea County Corr Facility |
6.56%
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| Otero County Prison Facility |
6.06%
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HOW TO CALCULATE SALES TAX:
Step 1 $75.50 (Product Total) x 1.069% (6.90% Tax Rate) = $80.70 Product Subtotal
Step 2 $8.95 (Shipping Fee) x 1.069% (6.90% Tax Rate) = $9.56 Shipping Subtotal
Step 3 $80.70 Product Subtotal + $9.56 Shipping Subtotal = Order Total
SHIPPING: All Shipped orders will be charged $8.95 (Non-Refundable) Cancelled orders will not be charged.
DELIVERY: Holiday packages will deliver together with commissary orders. Holiday packages will be on the same delivery schedule as commissary deliveries.
CUSTOMER SERVICE:
Union Supply Direct, Attn: Customer Service
Dept. 610 P.O. Box 619059, Dallas, TX 75261-9059.
Telephone: (562) 361-5734
Email: customerservice@unionsupplydirect.com
WEBSITE: NMpackageprogram.com
CUSTOMER SERVICE HOURS:
Monday – Friday: 6:00 AM – 10:00 PM (CST)
Saturday: 7:00 AM – 3:00PM (CST)
New Mexico Quarterly Food Program
ORDERING INFORMATION: The items offered in this program have been approved by the New Mexico Corrections Department. The Quarterly Program is available to all NMCD facilities and participating private facilities.
Union Supply Direct accepts web, mail, phone and fax orders from friends and family on the inmates approved visitors list. If your package is not placed by an approved visitor, it will not be accepted and will be returned.
SPENDING LIMIT: $100 of product, per quarter.
PACKAGE LIMITS: An inmate can receive up to two (2) packages per quarter with the combined dollar total not exceeding the $100.00 dollar limit. Only orders from family and friends on the Inmates Approved visitors list will be accepted.
ELIGIBLE INMATES: Inmates classified in the following statuses are eligible to receive a Quarterly package:
- Level I
- Level II
- Level III
- Level IV
INELIGIBLE INMATES: Inmates classified in the following statuses are not eligible to receive a Quarterly package:
- Inmates in PBMP
- Inmates pending transfer to PBMP
- County Jail inmates held in custody for less than 60 days
- Inmates on PHD, or Disciplinary Restrictive Housing
- Inmates in Special Management Population
- Inmates in the Drug Suppression Program
FRIENDS & FAMILY ORDERING INSTRUCTIONS: Only approved visitors on the inmate’s visiting list will be allowed to purchase a Quarterly Package
INMATE ORDERING INSTRUCTIONS: Facility orders are only permitted for inmates with no one on their approver visitors list. Inmates may order one (1) Quarterly package per quarter.
SUBSTITUES: If an item is out of stock or unavailable, we will substitute with an item of greater or equal value.
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
RETURNS: Inmates will be given an opportunity to inventory the contents of the package in the presence of a staff member. The staff member will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Only refunds will be applied for any items found to be defective, damaged or missing. If the original payment was made by credit or debit card, approved refunds will be refunded back to the card used in the original purchase, including prepaid credit and debit cards.
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier’s Check, Personal Check (Full name, address & phone number must be imprinted), money order (All payment methods must be domestic issued in the U.S.) or cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make a purchase with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
SALES TAX: Union Supply is required by the state of New Mexico to collect sales tax on all orders and shipping fees. Please reference the tax chart provided below noting the facility’s tax rate. Sales Tax rates are subject to change at any time.
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Facility
|
Tax Rate
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| Central New Mexico Correctional Facility |
6.63%
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| Geo Lea County Corr Facility |
6.56%
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| Guadalupe County Corr Facility |
8.25%
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| Northeast New Mexico Corr Facility |
7.88%
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| North-Western New Mexico Corr Facility |
7.88%
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| Otero County Prison Facility |
6.06%
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| Penitentiary of New Mexico |
6.88%
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| Roswell Corr Center |
6.27%
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| Southern New Mexico Corr Facility |
6.50%
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| South-Western New Mexico Facility |
7.88%
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| Springer Corr Center |
5.83%
|
HOW TO CALCULATE SALES TAX:
Step 1: $75.50 (Product Total) x 1.069% (6.90% Tax Rate) = $80.70 Product Subtotal
Step 2: $8.95 (Shipping Fee) x 1.069% (6.90% Tax Rate) = $9.56 Shipping Subtotal
Step 3: $80.70 Product Subtotal + 9.56 Shipping Subtotal = Order Total
SHIPPING: All Shipped orders will be charged $8.95 (Non-Refundable) Cancelled orders will not be charged.
DELIVERY: Quarterly packages will deliver together with commissary orders. Quarterly packages will be on the same delivery schedule as commissary deliveries.
CUSTOMER SERVICE:
Union Supply Direct
Attn: Customer Service
Dept. 610
P.O. Box 619059
Dallas, TX 75261-9059
T: (562) 361-5734
Email: Customerservice@unionsupplydirect.com
New Mexico Property Package Program
PROGRAM INFORMATION: The items offered in this program have been approved by the New Mexico Corrections Department. The Property Program is available to all NMCD facilities and participating private facilities. All order privileges and item restrictions are subject to change without notice.
PERSONAL PROPERTY: It is the inmates responsibility to ensure he/she is in compliance with Inmate Policy CD-150201.
PACKAGE LIMITS: One (1) Property package per month. Orders may be placed by friends and family or an inmates may purchase for themselves. Inmates are not allowed to order for other inmates.
ITEM LIMITS:
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CATEGORY
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LIMIT PER ORDER
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Accessories
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1
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Alarm Clocks
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1
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Batteries
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1
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Book Light
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1
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Bowl
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1
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Bras
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1
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Brush / Comb
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1
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Calculators
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1
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Cups
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1
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Du-rags
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1
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Earbuds
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1
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Electronic Accessories
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1
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Envelopes Wallet
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1
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Games
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1
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Gloves
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1
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Hair Accessories
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1
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Hair Clips
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1
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Pens / Pencils
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1
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Radios
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1
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Reading Glasses
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1
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Shoes
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1
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Shorts
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1
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Socks
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1
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Sweat Pants
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1
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Sweat Shirt
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1
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Thermals
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1
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Toiletry Accessory
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1
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Toiletry Bag
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1
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T-Shirts
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1
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Underwear
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1
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Watches
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1
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INELIGIBLE INMATES: Inmates housed at RDC who are not yet classified are not allowed to order a Property Package.
FRIENDS & FAMILY ORDERING INSTRUCTIONS: Only approved visitors on the inmate’s visiting list will be allowed to purchase a Property Package. Friends and family members may purchase by phone, mail or web at www.NMinmatepackage.com.
INMATE ORDERING INSTRUCTIONS: Inmates may purchase a property package by submitting a debit memo to the business office. Please obtain an order form from the commissary manager at your facility. Complete your order form and submit form to the facility Property Officer.
SUBSTITUTES: If an item is out of stock or unavailable, we will substitute with an item of greater or equal value.
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
RETURNS & REFUNDS: Inmates will be given an opportunity to inventory the contents of the package in the presence of a facility staff member. The staff member will verify the discrepancy and report all discrepancies to the Union Supply Commissary Manager. Discrepancies must be reported at the time of package receipt. Only refunds will be applied for any items found to be defective, damaged or missing.
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier’s Check, Personal Check (Full name, address & phone number must be imprinted), money order (All payment methods must be domestic issued in the U.S.) or cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make a purchase with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
RESTOCKING FEE: If your package is refused by the inmate's facility because the inmate is no longer eligible to receive a package or the inmate no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from your refund.
SALES TAX: Union Supply is required by the state of New Mexico to collect sales tax on all orders and shipping fees. Please reference the tax chart provided below noting the facility’s tax rate. Sales Tax rates are subject to change at any time.
|
Facility
|
Tax Rate
|
| Central New Mexico Correctional Facility |
6.63%
|
| Geo Lea County Corr Facility |
6.56%
|
| Guadalupe County Corr Facility |
8.25%
|
| Northeast New Mexico Corr Facility |
7.88%
|
| North-Western New Mexico Corr Facility |
7.88%
|
| Otero County Prison Facility |
6.06%
|
| Penitentiary of New Mexico |
6.88%
|
| Roswell Corr Center |
6.27%
|
| Southern New Mexico Corr Facility |
6.50%
|
| South-Western New Mexico Corr Facility |
7.88%
|
| Springer Corr Center |
5.83%
|
HOW TO CALCULATE SALES TAX:
Step 1: $75.50 (Product Total) x 1.069% (6.90% Tax Rate) = $80.70 Product Subtotal
Step 2: $8.95 (Shipping Fee) x 1.069% (6.90% Tax Rate) = $9.56 Shipping Subtotal
Step 3: $80.70 Product Subtotal + 9.56 Shipping Subtotal = Order Total
SHIPPING: All Shipped orders will be charged $8.95 (Non-Refundable) Cancelled orders will not be charged.
DELIVERY: Property Packages will deliver weekly. Property packages will be on the same delivery schedule as commissary and quarterly package deliveries.
CLEAR TUNES TELEVISION WARRANTY SERVICE PROCEDURES
Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY. To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 562-361-5742 or mail P.O. Box 619059, Dallas, TX 75261-9059. The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (181–365 days from original date of purchase): To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions, Inc., 2320 E. 49th Street, Vernon, CA 90058. The return package must include (1), (2), (3) and (4) above and a check payable to Clear Inventions, Inc., in the amount of $50.00 for return shipping and handling.
If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
CUSTOMER SERVICE:
Union Supply Direct
Attn: Customer Service
Dept. 610 P.O. Box 619059
Dallas, TX 75261-9059
T: (562) 361-5734
Email: Customerservice@unionsupplydirect.com
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