FAQ
 
FAQ
 
Q: How do I place an order?
A: You can place your order directly from this website
 - To begin, you must enter the inmate Identification Number
 - Select the facility where the inmate is located
 - Make product selections and then go to checkout
 - We also accept orders via phone and mail
 
Q: How do I know that items are acceptable at the facility?
A: All items presented on the shopping pages are approved by the New Mexico Corrections Department.
 
Q: How much will I be charged for shipping?
A: $8.95 shipping on all orders.
 
Q: What if I do not know the name of the correctional facility?
A: You can enter the DOC number or last name of the inmate and you can select the correct inmate from the options presented. 
  
Q: What if items in my order are out of stock?
A: In an effort to fulfill all orders in the most efficient manner possible, if an item is out of stock, we will substitute with an item of equal or great value. If a substitute cannot be provided, we will cancel the item and refund the customer. The rest of the order will ship. 
  
Q: What if something in the order is damaged?
A: If there is a problem with your order, the inmate is responsible for reporting the discrepancy to the issuing staff member. Once reported, you will be refunded for the damaged item(s). 
  
Q: Will I receive confirmation that the package was processed?
A: An invoice will be emailed to the address provided when the order is processed. Please allow 24 – 72 hours for the order to deliver to the facility. 
  
Q: When will my package be delivered to the facility?
A: Orders are delivered according to the inmate’s commissary schedule. 
  
Q: How can I contact Customer Service?
A: CUSTOMER SERVICE:
  Union Supply Direct
  Attn: Customer Service
  Dept. 610 P.O. Box 619059
  Dallas, TX 75261-9059
  T: (562) 361-5734
 
CUSTOMER SERVICE HOURS:
Monday – Friday: 5:00 AM – 9:00 PM (MST)
Saturday: 6:00 AM – 2:00PM (MST)